Report your loss quickly to avoid hassles and fraud

Contact Envision Credit Union immediately if your debit card is lost or stolen. 

To report a lost or stolen debit card/Questions

During business hours: 850-942-9000

After business hours: 844-596-1821

Visa® Member Dispute and Fraud Instructions

Phone: 844-596-1822

If you have identified fraud or you are disputing a merchant charge, contact the Chargeback Member Services Team to file your claim. You will receive applicable paperwork and be informed of any required transaction documentation. The Chargeback Member Services Team also will credit your Envision account, if applicable. It is important to heed the deadlines for returning forms and documentation; otherwise, your case could be dismissed and the credit to your account could be reversed. 

Customer Service/Card Call Center

Phone: 844-583-1057

 

Activate/Reset 

Phone: 800-992-3808

 

* Please note if your case involves the fraudulent use of your card number by an unknown party, or you have been the victim of skimming activity, please file a police report with your local law enforcement agency. Often an escalation in debit or credit card fraud, reported to the applicable agencies, is the only way for law enforcement officials to become aware of the activity so that they can then take steps to apprehend the perpetrators.